Privacy Policy for LaudUnderground


The event organiser, LaudUnderground, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.

PRIVACY POLICY

Last updated: 17 September 2026

This Privacy Policy explains how LAUDUNDERGROUND (“we”, “us”, or “our”) handles personal information collected through Laudunderground.com and in connection with our events.

1. WHO WE ARE

LAUDUNDERGROUND is the event organiser and promoter responsible for the events promoted through our website.

For ticket purchases, we use TicketTraitor as our ticketing platform.

2. INFORMATION WE COLLECT

Depending on how you interact with us, we may receive or collect:

  • Name
  • Email address
  • Ticket and event purchase information
  • Information you provide when contacting us
  • Website and technical information, such as IP address, browser type and device information
  • Information necessary to manage event attendance and ticket validation

Payment card details are handled by the relevant payment provider and are not stored by LAUDUNDERGROUND unless explicitly stated otherwise.

3. TICKETING — TICKETTRAITOR

Tickets for LAUDUNDERGROUND events may be purchased through TicketTraitor.

When you purchase a ticket, personal information may be processed by TicketTraitor and its relevant payment and technical service providers in order to:

  • Process your ticket purchase
  • Issue and deliver your ticket
  • Verify your ticket at the event
  • Provide customer support
  • Prevent fraud or misuse
  • Meet applicable legal requirements

TicketTraitor may have its own privacy policy governing the processing of personal information on its platform. Where TicketTraitor processes information on behalf of LAUDUNDERGROUND, we use that information only for purposes connected with the relevant event and our legal obligations.

4. HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Process and manage event tickets
  • Provide access to events
  • Contact you about your ticket or an event
  • Notify you about important event changes or cancellations
  • Respond to questions and support requests
  • Maintain the security of our website and events
  • Prevent fraud, misuse or unauthorized ticket use
  • Comply with legal and accounting obligations

Where you have given appropriate consent, we may also use your email address to send information about future LAUDUNDERGROUND events.

5. MARKETING

If you choose to receive marketing communications from us, we may send you information about upcoming LAUDUNDERGROUND events and announcements.

You can unsubscribe from marketing communications at any time.

6. COOKIES

Laudunderground.com may use cookies and similar technologies to:

  • Keep the website functioning
  • Remember preferences
  • Understand website usage
  • Improve website performance
  • Maintain website security

Where required by applicable law, we will request consent before using non-essential cookies.

7. WHO WE SHARE INFORMATION WITH

We may share personal information where necessary with service providers involved in operating our events and website, including:

  • TicketTraitor
  • Payment providers
  • Website hosting providers
  • Email and communication providers
  • Security and technical service providers
  • Event venue or event staff where necessary for event administration

We do not sell your personal information.

We may also disclose information where required by law or where necessary to protect our rights, users, or services.

8. DATA RETENTION

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling legal, accounting and contractual obligations.

After the information is no longer required, it may be deleted or anonymised.

9. YOUR GDPR RIGHTS

If applicable under the GDPR and other data protection laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Request restriction of processing
  • Object to certain processing
  • Withdraw consent where processing is based on consent
  • Request portability of certain personal information

To exercise your rights regarding information controlled by LAUDUNDERGROUND, contact us using the details below.

If your request concerns information processed directly by TicketTraitor or another service provider, you may also need to contact that provider.

10. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure.

11. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, including ticketing and payment services.

We are not responsible for the privacy practices of third-party websites. Their own privacy policies apply when you use their services.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Any updated version will be published on this page together with a new “Last updated” date.

13. CONTACT

For questions regarding LAUDUNDERGROUND and the processing of personal information by us, contact:

LAUDUNDERGROUND
Email: support@laudunderground.com
Website: Laudunderground.com